how best buy tried to screw me and funny emails from frank

As you may be aware, I ruined my camera on our trip to Ghana.  Actually, the rain ruined my camera, but I probably should have known better than to take a camera in a rain forest and expect it to stay dry.  Since my blond roots tend to show more often than not, I always buy the warranty.  If it's a high-ticket item, chances are I'm going to drop it, lose it, break it or get it wet (like the time I bent the setting on my wedding ring by 90 degrees when I fell into the sump pump hole in our basement).  As such, when I originally bought the G10 back in 2009, I also bought the warranty.


This proved a smart decision in the summer of 2010 when the G10 just stopped working (I swear).  I took the camera and the warranty into Best Buy and after about a month of wrangling back and forth, they replaced it with a brand-new G11.  Best Buy's replacement of the G10 with the G11 constituted fulfillment of the original warranty, so I purchased a new warranty for the G11.


So when we got back from Ghana, I mailed the G11 (minus the battery, lest the pouch reject it), the warranty, the receipt and detailed instructions (including an explanation for the Geek Squad as to why the battery was missing) to my always-willing-to-help dad.  I asked him to please take it to Best Buy right away because I was afraid they would take longer with the holiday rush and I needed a solution no later than January when we meet in Italy (so he could bring the battery).  Three weeks later, my dad sent me this:


Hello Kid,


Just got your camera in the mail today.  I unpacked the box, read the notes, immediately put on my coat and shoes, got in my car, and drove as fast as I could to Best Buy!  (The cop couldn't keep up so I didn't get a ticket)  When I got to the parking lot there was a front row spot just waiting for me!  After making an older woman pee her depends, I jumped out of the car and ran into the store as fast as my new tennis shoes would take me................Just to frigin' wait in line for about a half hour because some couple can't figure out that they can't get cash back without a receipt!  After they finally got done, I go up to the counter only to find out that "ITS A GEEK THING" and I should have been in the line on the other side of the circular barrier!  I go around and after another fifteen or twenty minutes they told me there was no battery in the camera.  After a few minutes of explanation they finally said it would be no later than Dec. 17th for an answer whether they would junk it and give you a new one, or repair it.  So now we wait.  I'll let you know as soon as I get the word.   


Anything else I can do, just call someone else!  Just kidding, you know I'm here for you two!!  


Love you guys 
Dad


In the meantime, I decided to buy the T2i, which I also had sent to my dad (again, thanks to the battery).  But, because the price keeps fluctuating so much, I told him not to open the box just in case the price goes down enough for me to exchange it.  Here's his response:


Got it Kid. Won't open till I hear from you. This camera thing is like a game with new moves all the time! Like getting my orders from my secret agent boss!


Smart ass.


So a few days ago, Best Buy called my dad and said they'd made a decision on the camera.  They were going to give me a new one - yay!  But there was a catch:  Best Buy wanted to replace my top-of-the-line, $500 point-and-shoot with a puny, little $199 X230HS.  The geek fed my dad some line about technology getting better and prices dropping and compared it to the cost of LED TVs.  Then the geek straight-up lied and said the X230HS is better than the G12.  For those of you who don't know anything about cameras, this is like trying to replace a Mercedes with a Dodge. 


The geek also offered a $199.99 Best Buy gift card.  Oh woo hoo!  Now I only have to spend $300 more dollars to replace the camera on which I already bought a $70 warranty!


Obviously when my dad relayed this offer, I told him to please share with Best Buy my feelings about it.  Feelings that included my favorite four letters, or as they'd call it here in Nigeria, 419 (fraud).  Dad said he'd take care of it.  Then I got this email:


Subject:  The Camera Saga Concluded


OK Kid,


After a short demonstration of Consumer Reports magazine and a full presentation of documents from all the online services Mom could find.....................you now have a BRAND NEW CANON G12 CAMERA IN THE BOX!!!!!!!! 


Tell me what the hell you want me to do NEXT!!


Love you.

Daddy


Silly Best Buy.  Don't try to scam someone who lives in Nigeria!


P.S.  Don't I have the best dad ever?